Shipping
We aim to process and dispatch all orders as quickly as possible. Once your order has been dispatched, you will receive confirmation using the contact details provided at checkout.
UK Delivery
All UK orders are shipped using Royal Mail.
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Standard UK Delivery: £4.99
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FREE UK Delivery on orders over £100
Delivery times are estimates and may vary during busy periods, public holidays or due to circumstances outside of our control.
EU & International Delivery
We ship to selected destinations across Europe and the Rest of the World using DPD.
International shipping costs are calculated at checkout based on your delivery location.
International customers are responsible for any applicable customs duties, import taxes or local charges imposed by the destination country. These charges are not included in our product prices or shipping costs unless otherwise stated at checkout.
Please ensure your delivery address is complete and accurate when placing your order. We cannot be held responsible for delays resulting from incorrect or incomplete delivery information.
Returns & Exchanges
We hope you love your order, but if you change your mind, you can return eligible items to us within 14 days of receiving your order.
If you would like to return or exchange an item, please contact us at info@virtueclothing.co.uk with your order details and we will provide you with the relevant return instructions.
To qualify for a return or exchange, items must be:
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Unworn and unused
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In their original, sellable condition
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Free from marks, odours, make-up or other signs of wear
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Returned with all original tags and packaging where applicable
Unless an item is faulty or we have sent you an incorrect product, return postage costs are the responsibility of the customer. We recommend using a tracked postal service and retaining proof of postage until your return has been processed.
Once your return has been received and inspected, approved refunds will be issued to the original payment method. Original delivery charges are non-refundable unless the goods are faulty, incorrect or otherwise required by applicable consumer law.
For hygiene reasons, certain products may not be eligible for return once opened, used or where a hygiene seal has been removed, where permitted by law.
Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive an incorrect item, please contact info@virtueclothing.co.uk as soon as possible with your order details and photographs where appropriate. We will arrange a suitable resolution.
Your Statutory Rights
Nothing in this returns policy affects your statutory rights. UK customers purchasing online may have additional cancellation and refund rights under applicable UK consumer law.